« on: March 10, 2017, 08:02:51 PM »
I've had my Folgertech 3D Printer now for about a year. The hot bed stopped working recently and I'm trouble shooting it to find out what failed.
I sent a support email to Folgertech and was disappointed it took 2 days to get a response. I had to ask a question in response to their email and so far, another whole day has passed, without a reply to my reply.
I don't know what has happened to their customer service but it's really slow now. I'd have to think hard and long about buying another major system from them. Having to wait 2 days for a support response is unsat in my book!
They have a phone number, which I called, but it is only a pre-recorded message with no human at the other end. Bad. really bad.