You came to the right place. Here there be geniuses. (I'm not one of them.)
Can you post some info about your laser? Certain varieties have more issues than others.
1) from whom did you buy it? (Bangood, AliExpress, Gearbest, other)
2) what is the max power of the laser head? (2w, 5.5w, other)
3) which board version is it? (Eleks L1, L2, other)
Many people have problems with these things. The folks here will help you get it working. The OEM software is pretty bad; there are other firmware, software options that can make things infinitely better.