Author Topic: Got the run around from Gearbest  (Read 663 times)

Administrator

  • Administrator
  • Hero Member
  • *****
  • Posts: 2398
  • Administrator
    • View Profile
Got the run around from Gearbest
« on: January 17, 2017, 05:13:40 PM »
I was asking Gearbest some questions about their new controller board and I was told to contact person A...person A told me to contact person B...person B told me to contact person C, until I got to person D, who tried to tell me to contact someone else and that's when I just finally gave up.

Apparently, no one in the company knows anything about their controller boards for their laser machines.
« Last Edit: January 17, 2017, 05:15:01 PM by Administrator »
Admin -- Ralph -- support @ BenCutLaser dot us
http://www.BenCutLaser.us/BenCutLaserSetup1.8.6k.exe.zip
BCL Paid license: $39.95
via Paypal to bclpp@primemail.com

ggallant571

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1453
    • View Profile
Re: Got the run around from Gearbest
« Reply #1 on: January 17, 2017, 05:55:45 PM »
You are being too kind. However, they know how to accept payment.
SARCASM - Just one more service we offer here.

Administrator

  • Administrator
  • Hero Member
  • *****
  • Posts: 2398
  • Administrator
    • View Profile
Re: Got the run around from Gearbest
« Reply #2 on: January 18, 2017, 09:59:59 AM »
I got yet another person who contacted me this morning about my communications with them...English isn't their strong suit...he was going on and on about something on Youtube related to Gearbest and me joining one of their programs...completely unrelated to my question.

I guess the lesson here is this: if anyone is thinking about buying a laser machine from these folks, don't expect any support that will make sense. Fortunately however, you can get (English) support from this forum  :)
« Last Edit: January 18, 2017, 10:01:37 AM by Administrator »
Admin -- Ralph -- support @ BenCutLaser dot us
http://www.BenCutLaser.us/BenCutLaserSetup1.8.6k.exe.zip
BCL Paid license: $39.95
via Paypal to bclpp@primemail.com