Author Topic: New BCL Support Requirements -- MUST READ  (Read 1623 times)

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New BCL Support Requirements -- MUST READ
« on: January 28, 2017, 07:51:03 AM »
I continue to get emails from users who fail to provide me with enough information to help them. They basically send one line emails saying something like "BCL doesn't work on my PC, can you fix it?".

This then starts a mass exchange of emails, asking questions that they should have told me in their first email. A lot of wasted time and energy.

I'm now spending too much time on tech support therefore, I'm going to have to FORCE users to read the following post first and then follow the directions in it: http://benboxlaser.us/index.php/topic,1128.0.html

This post has been there for quite awhile but way too many users are either ignoring it or they just don't read it.

From this date forward, if you want technical support for BCL, you will have to provide ALL of the information in that post, otherwise I simply don't have the time to go back and forth with 10 emails trying to pull the information I need out of you. I am supporting too many users each day.
« Last Edit: January 28, 2017, 07:51:50 AM by Administrator »
Admin -- Ralph -- support @ BenCutLaser dot us
https://www.dropbox.com/s/g8pk9jxmp7q26zs/SetupBenCutLaser2.7b.zip?dl=0
BCL Paid license: $49.95
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