Author Topic: Technical support BCL and Elesmaker 2.5watt (CLOSED)  (Read 904 times)

OscarBrescia

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Technical support BCL and Elesmaker 2.5watt (CLOSED)
« on: March 06, 2018, 12:32:11 PM »
Hi everyone. I bought a 2.5-watt Elesmaker. I tried to use the Eleskam software but some friends advised me BCL (much better).
I installed the trial version but the program gives me some errors. I also tried the Net.Framework repair tool but I did not solve anything
I use a pc with Windows 10.
These errors apparis when:
- Open the program;
- Click on Toolpath Label;
- Click on Setup Label;
- Close the program
I attach the message error.
Thank you !!
« Last Edit: March 19, 2018, 09:08:02 AM by Administrator »

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Re: Technical support BCL and Elesmaker 2.5watt
« Reply #1 on: March 06, 2018, 04:37:11 PM »
What BCL version?

What OS?

What drive did you install on?

Can you copy all the text in the first error dialog window and attach it as a file?
« Last Edit: March 06, 2018, 05:52:06 PM by Administrator »
Admin -- Ralph -- support @ BenCutLaser dot us
https://www.dropbox.com/s/qv1qee2vb65785t/SetupBenCutLaser3.2a.zip?dl=0
BCL Paid license: $49.95
via Paypal to bclpp@primemail.com

OscarBrescia

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Re: Technical support BCL and Elesmaker 2.5watt (OPEN)
« Reply #2 on: March 07, 2018, 12:52:47 PM »
Hi, thank you for the reponse.
I've installed the last version BCL 3.1h
I use Windows 10 Home Edition 64 bit

This is error message when I open

Le informazioni su come richiamare il debug JIT (Just-In-Time) anziché questa finestra
sono riportate in fondo al messaggio.

************** Testo dell'eccezione **************
System.ArgumentNullException: La chiave non può essere null.
Nome parametro: key
   in System.Collections.Hashtable.get_Item(Object key)
   in System.Drawing.ColorConverter.GetNamedColor(String name)
   in System.Drawing.Color.FromName(String name)
   in BenCutLaser.frmBenCutLaser.defineTab1PanelColors() in C:\Users\rfresh1011\Documents\Visual Studio 2017\Projects\BenCutLaser\frmBenCutLaser.cs:riga 4270
   in BenCutLaser.frmBenCutLaser.BenCutLaser_Load(Object sender, EventArgs e) in C:\Users\rfresh1011\Documents\Visual Studio 2017\Projects\BenCutLaser\frmBenCutLaser.cs:riga 2222
   in System.Windows.Forms.Form.OnLoad(EventArgs e)
   in System.Windows.Forms.Form.OnCreateControl()
   in System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   in System.Windows.Forms.Control.CreateControl()
   in System.Windows.Forms.Control.WmShowWindow(Message& m)
   in System.Windows.Forms.Control.WndProc(Message& m)
   in System.Windows.Forms.Form.WmShowWindow(Message& m)
   in System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


« Last Edit: March 07, 2018, 01:03:56 PM by Administrator »

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Re: Technical support BCL and Elesmaker 2.5watt (OPEN)
« Reply #3 on: March 07, 2018, 01:07:42 PM »
Have you gone through the trouble shooting tips? .NET 4.5 is now needed.

http://benboxlaser.us/index.php/topic,861.0.html

I'd also uninstall BCL and re-install it again. The error message makes no sense where it is hanging up from.
« Last Edit: March 07, 2018, 09:02:42 PM by Administrator »
Admin -- Ralph -- support @ BenCutLaser dot us
https://www.dropbox.com/s/qv1qee2vb65785t/SetupBenCutLaser3.2a.zip?dl=0
BCL Paid license: $49.95
via Paypal to bclpp@primemail.com

cdwheato

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Re: Technical support BCL and Elesmaker 2.5watt (CLOSED)
« Reply #4 on: April 20, 2018, 07:06:51 AM »
I have the same problem. I have gone through the troubleshooting tips looking for an answer and nothing works.

I have uninstalled BCL, I have reinstalled BCL, I have rebooted both before uninstalling BCL and after, I have checked my .net and have 4.7.02556.

Here is the error I get when opening BCL:
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.FormatException: Invalid length for a Base-64 char array or string.
   at System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength)
   at System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
   at System.Convert.FromBase64String(String s)
   at BenCutLaser.frmBenCutLaser.Decrypt(String encryptedText) in C:\Users\rfresh1011\Documents\Visual Studio 2017\Projects\BenCutLaser\frmBenCutLaser.cs:line 6789
   at BenCutLaser.frmBenCutLaser.BenCutLaser_Load(Object sender, EventArgs e) in C:\Users\rfresh1011\Documents\Visual Studio 2017\Projects\BenCutLaser\frmBenCutLaser.cs:line 3696
   at System.Windows.Forms.Form.OnLoad(EventArgs e)
   at System.Windows.Forms.Form.OnCreateControl()
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.WmShowWindow(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.Form.WmShowWindow(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)




« Last Edit: April 20, 2018, 03:25:22 PM by Administrator »

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Re: Technical support BCL and Elesmaker 2.5watt (CLOSED)
« Reply #5 on: April 20, 2018, 03:26:20 PM »
The installer had the wrong .lic file. I have corrected that.

Attached is the correct Windows Trial lic file.
Admin -- Ralph -- support @ BenCutLaser dot us
https://www.dropbox.com/s/qv1qee2vb65785t/SetupBenCutLaser3.2a.zip?dl=0
BCL Paid license: $49.95
via Paypal to bclpp@primemail.com